Do you offer returns?

All Sales Are Final* We do not accept returns, exchanges or refunds. Please note, lidia Cosmetics by Lidia Sabra reserves the right to refuse all returns.

In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing products within 14 days of receipt of the package. Customer must provide photos of the issue, including packing slip.

*For any orders placed on or after March 16th, 2020, our refund policy has been updated to allow customers to cancel all unshipped orders at any time for a full refund.  If you wish to cancel or have any questions, please contact customer service at

I am an international customer (outside Canada) Do I have to pay customs and taxes?
All packages are shipped via Canada post. Items shipped outside of Canada may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Lidia Cosmetics.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Canada to the local carrier in your country or air and ground transportation strikes or delays once the package has exited Canada.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.